Privacy Policy

At the Gingerbread House Inn, located in Wolfville, Nova Scotia, we are committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Accountability

We are responsible for all personal information under our control. We have designated a Privacy Officer to ensure compliance with this policy and applicable privacy legislation.

2. Information We Collect

We only collect the personal information necessary to provide you with our hospitality services. This may include:

Contact Information: Name, email address, phone number, and residential address.

Payment Information: Credit card numbers, billing addresses, and transaction history.

Reservation Details: Dates of stay, room preferences (such as the Gaspereau or Sunrise suites), special requests, and accompanying guests.

Identity Verification: Government-issued ID or related documentation required for automated check-ins or security deposit authorizations.

3. How We Use Your Information

We use your personal information strictly for the following purposes:

To process bookings, modifications, and cancellations.

To process payments, authorize security deposits, and manage refunds.

To communicate with you before, during, and after your stay regarding your reservation.

To manage our property operations and channel availability.

To comply with legal and regulatory requirements, including reporting to the Nova Scotia Short-Term Rental Registry.

4. Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy. When you book directly with us or through third-party platforms, we rely on your implied consent to process your reservation. You may withdraw your consent at any time, subject to legal or contractual restrictions, though this may impact our ability to provide certain services.

5. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted service providers who assist us in operating our business, provided they adhere to strict privacy standards. These third-party processors may include:

Booking Channels: Online Travel Agencies (OTAs) such as Airbnb and VRBO.

Property Management Software: Channel management platforms (e.g., Hostaway) used to synchronize bookings.

Payment Processors: Secure payment gateways (e.g., Stripe) used to handle transaction data safely.

Guest Experience Platforms: Automated check-in and security deposit management systems (e.g., ChargeAutomation).

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for accounting, tax, or provincial registry compliance). Once the information is no longer needed, it is securely destroyed or anonymized.

7. Safeguards and Security

We employ industry-standard physical, organizational, and technological safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. This includes secure data networks, restricted access to digital files, and utilizing reputable third-party software with built-in encryption.

8. Accuracy and Access

We strive to keep your personal information as accurate, complete, and up-to-date as necessary. You have the right to request access to the personal information we hold about you and to request corrections if you identify any inaccuracies.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page occasionally.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Gingerbread House Inn

innkeeper@gingerbreadhouse.ca